Help me help Bricu
Posted: Thu Jun 04, 2009 2:13 pm
Hey cats and kittens,
At least two or three times a week, Marty gets a "cannot find server" message when he's trying to connect here. It seems to right itself after an hour or so, but it happens often enough that it's wicked frustrating. As far as I know, he's the only one having this issue. Unfortunately, trying to pin down an explanation has yielded us a big fat nothing -- it happens at home and at work, and whether he's on the (Windows) laptop, the (mac) desktop or the Jesusphone. It happens with different browsers, and from different IPs and ISPs.
So, my question to you guys is, is anyone else experiencing these regular outages? If you are, I need you to do something for me next time it happens:
Open up a DOS prompt / Terminal at the time when you can't connect to the server and type in the following commands:
for MacOS: traceroute wildfireriders.com
for Windows: tracert wildfireriders.com
If you can cut and paste your results and email/pm them to me, that would be mightily appreciated. That way I can forward them to our hosting company here, where the tech support is super fucking awesome, and they'll take a look.
<3s
At least two or three times a week, Marty gets a "cannot find server" message when he's trying to connect here. It seems to right itself after an hour or so, but it happens often enough that it's wicked frustrating. As far as I know, he's the only one having this issue. Unfortunately, trying to pin down an explanation has yielded us a big fat nothing -- it happens at home and at work, and whether he's on the (Windows) laptop, the (mac) desktop or the Jesusphone. It happens with different browsers, and from different IPs and ISPs.
So, my question to you guys is, is anyone else experiencing these regular outages? If you are, I need you to do something for me next time it happens:
Open up a DOS prompt / Terminal at the time when you can't connect to the server and type in the following commands:
for MacOS: traceroute wildfireriders.com
for Windows: tracert wildfireriders.com
If you can cut and paste your results and email/pm them to me, that would be mightily appreciated. That way I can forward them to our hosting company here, where the tech support is super fucking awesome, and they'll take a look.
<3s